kera hokiPrivacy Policy

This page describes what we collect when you use kera hoki and how we keep that data protected. We at kera hoki take your privacy seriously and are transparent about the information we gather, how we use it, and who may access it. Our privacy practices comply with applicable data protection law in the jurisdictions where we operate.

When you register an account on kera hoki, deposit funds, place bets on Liga 1 or Piala AFF matches, play our slot games like Aviator or Sweet Bonanza, or use our live-dealer tables, you share personal information with us. We use that information to verify your identity, process your transactions, settle your winnings, and provide customer support. This policy explains each category of data we collect and your rights regarding that data.

If you have questions about how we handle your information, our support team is available in English via live chat and email. We respond to live chat inquiries within minutes during business hours and to email within one business day.

What We Collect

We at kera hoki collect information in several categories. When you register, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations. We also collect your government-issued ID number and a copy of your ID document (passport, national ID card, or driver's license) as part of our account verification process.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, time, and payment method. We do not store your full payment card or bank account number; our payment processors handle that data separately under their own privacy policies. When you place bets on sportsbook markets, play slot games, or use our live-dealer tables, we record your wagers, outcomes, and account balance changes. We also collect technical data: your IP address, device type, browser type, and pages you visit on kera hoki.

How We Use Your Data

We at kera hoki use your personal information to operate our platform and serve you. We verify your identity to prevent fraud and comply with legal requirements. We process your deposits and withdrawals using your payment information. We settle your bets and calculate your winnings based on game outcomes and sportsbook results. We use your email and phone number to send you account notifications, promotional offers, and support responses. We analyze technical data to improve our platform's performance, diagnose technical issues, and detect suspicious activity.

We may also use your data to contact you about account security, changes to our terms, or legal obligations. We do not sell your personal information to third parties. We do not use your data for marketing purposes outside kera hoki without your explicit consent.

Third-Party Processors and Data Sharing

We at kera hoki work with third-party service providers to operate our platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) handle your payment information under their own privacy policies. Our live-dealer studios in Jakarta and other locations process video and audio data from your gaming sessions. Our hosting provider stores our servers, which may be located outside your jurisdiction. Our customer support platform stores chat logs and email records. We share your data with these processors only to the extent necessary to provide our services.

We may disclose your information if required by law, court order, or government request. We may also share data with law enforcement if we detect fraud, money laundering, or other illegal activity. We do not share your data with marketing partners, data brokers, or other third parties except as described in this policy.

Cookies and Tracking

We at kera hoki use cookies to remember your login session, store your language preference, and track your activity on our platform. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent kera hoki from functioning properly.

Your Rights and Data Access

We at kera hoki recognize your right to access, correct, and delete your personal information. You can view and update your account information by logging into kera hoki and visiting your account settings. If you wish to download a copy of all data we hold about you, or if you wish to request deletion of your account and associated data, contact our support team. We will respond to data access requests within 10 business days. We will delete your account data within 30 days of your request, except where we are required by law to retain it for anti-money-laundering or tax purposes.

We at kera hoki provide our services only where local law permits. Our services are available only in supported jurisdictions. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kera hoki comply with their own jurisdiction's law. If you have questions about your privacy rights or how we handle your data, contact our support team via live chat or email.

Data Retention and Security

We at kera hoki retain your personal information for as long as your account is active and for a period thereafter as required by law. Account verification documents (ID copies, proof of address) are retained for seven years to comply with anti-money-laundering regulations. Transaction records are retained for seven years for tax and audit purposes. Chat logs and email records are retained for two years. Technical logs (IP addresses, device data) are retained for 90 days. If you close your account, we retain your data only as long as required by law.

We at kera hoki use industry-standard security measures to protect your data. Our servers use encryption (HTTPS) to protect data in transit. We use password hashing to protect your login credentials. We restrict access to your personal information to employees and contractors who need it to serve you. We conduct regular security audits and penetration testing. However, no security system is completely secure; we cannot guarantee that your data will never be compromised. If we detect a data breach, we will notify you and relevant authorities as required by law.

Changes to This Policy

We at kera hoki may update this privacy policy at any time. We will notify you of material changes by email or through a notice on your account dashboard. Your continued use of kera hoki after we post changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account. This policy was last updated in the current year and reflects our current practices. If you have questions about this policy or how we handle your data, our support team is available to help.